PhoneLine+

Save time and work smarter

As a small business owner you know that your phone number is essential to your business and you have invested a lot into it over time. Known to your existing customers and widely advertised to attract new ones, to be without it is unimaginable. PhoneLine+ has been specifically designed to replace your traditional landline service using VoIP technology to deliver voice calls over the broadband network, all at a highly competitive price.

PhoneLine+ can be accessed on a choice of devices including computers, tablets, mobile phones and IP handsets, or we can provide an adaptor for your current phone, so there is no need to invest in new equipment unless you want to. It supports all the key features expected of a traditional telephone line including voicemail, call divert and call hold, but without paying more, PhoneLine+ provides extra features designed to make your life easier.

Why do you need it?

The legacy Public Switched Telephone Network (PSTN) is being turned off, so to keep your phone and your number working you need to move to the new network, where voice calls are delivered using the same infrastructure as data using VoIP (Voice over Internet Protocol) technology. If you already have a broadband service then it is likely that it will be able to support PhoneLine+, keeping disruption to a minimum.

The benefits of PhoneLine+

• No more running
  Make and receive calls from where you are rather than where the phone is ringing. PhoneLine+ can be loaded on the device or devices of your choice including laptop, tablet, or mobile phone (whether Android or Apple) or IP handset. If you are logged in on that device, then it will ring when a call comes in.
  
• No waiting to get started
  Once you have signed up PhoneLine+ is delivered immediately via email, so there is no waiting for an engineer to call, simply download the app or soft client to your device(s) of choice. Immediately start making and receiving calls and managing your customer experience.
  
• Easy to use
  No need to spend significant time learning how to access and get the most out of your PhoneLine+ account. The user interface is designed to be intuitive and familiar in its choice of icons, and the main functions are on the front page. Plus, there are “How to …” guides available online accessed from within PhoneLine+.
  
• Stay on top of changes
  Make instant changes in PhoneLine+ by altering your call handling preferences and your availability with a click of a mouse. Changes are saved automatically so you will never forget to save them! And if you get called away by a customer, then use the ‘Set yourself to Away’ function to have your calls sent to Voicemail or to a colleague. And you can set your Call Management preferences from wherever you are via a web browser, so your customer experience need not be impacted by an unexpected event like illness, weather, or transport problems.
  
• Information at your fingertips
  Store all your business essential numbers in one place using the Contacts function. Synchronise your contacts from your mobile phone, choose to keep them private or share contacts with your colleagues so you all have customer numbers at your fingertips. Use the Call Activity log to check the details of a missed call, filter the list to find a new client number, and easily add callers to your Contacts.

Improving the customer experience

Use the Voicemail option and record a personal greeting or select from the messages you have perfected before and stored in your media library. Choose to have calls diverted to a colleague or redirect them to an external phone, and elect to have the calls announced and the number dialled displayed, so that the calls are answered appropriately. If you are diverting calls to your personal mobile, then PhoneLine+ makes it easy to identify business and non-business calls.

Set your Out of Hours for each day, whether for the whole day or just part of the day. Set a specific Out of Hours message and choose how you want calls to be directed when you are closed for business rather than just unavailable. The ability to manage your customer’s expectations can go a long way to improving their user experience and provide an edge over the competition.

Less to worry about

As a software-based solution, PhoneLine+ can be updated and maintained remotely by your service provider, safeguarding your business as technology evolves. And as an Administrator within your PhoneLine+ account, you could have complete control over who is a subscriber in your company which makes it easy to add and remove users and reallocate phone numbers as required.

With PhoneLine+, there is no need to start over because you can take your existing phone number with you, so there is no disruption for your customers, and you waste no time or money changing your signage, stationery, advertising etc. And access to PhoneLine+ is password protected so your information and that of your customers is held securely.