IT Support

At Criterion we’re experts at knowing how to choose and deploy the correct combination of IT Support to ensure that our clients can concentrate on the running of their business, without any IT worries.

We understand the importance of IT to your company and that any faults that occur can cause huge inconvenience and potential loss to your business. Because of this, Criterion provide remote monitoring on the systems we provide meaning your connectivity and IT services are monitored 24/7.

Not only do we monitor and review all of your systems but we also implement regular heath checks on your core infrastructure, to reduce the risk of potentially disastrous hardware failures. The end result being increased employee productivity and cost savings for your business.

Delivering our IT support service is our experienced in-house team of technical NOC specialists plus an entire network of Field Engineers dedicated to providing first class customer service. Should we not be able to fix the problem remotely, then we’ll always commit to trying to find an alternative way for you to continue working until an engineer arrives – reducing downtime and keeping your business operational.

Our cost effective monthly payments reflect the true cost of supporting you and requires no upfront investment. Paying a fixed price per server, user or desktop, your monthly bill simply scales up as your infrastructure expands.

When choosing Criterion, you’ll benefit from a dedicated account manager that includes site visits. We’ll be monitoring your IT system throughout the year and these regular checks are designed to help you get the most out of your IT investment. We understand that no client likes unexpected costs, so our consultant will work with you to help plan any essential upgrades or replacements of your IT systems, so that they fit your IT budget.